Refund policy

📦 Returns

You can raise a return request within 12 hours of receiving the product.

Items must be unused, in their original packaging, and in sellable condition.

For any damages or wrong items, please share an unboxing video for verification.

Products like personal care items, used electronics, or items marked "Non-Returnable" cannot be returned.

To initiate a return, please email us at cartsathi.com@gmail.com with your order number, unboxing video & reason for return.

💸 Refunds

Once your return is received and inspected, we’ll notify you via email.

If approved, your refund will be processed within 5–7 working days to your original payment method.

If your order was COD, you will be asked to share UPI or bank details for the refund.

🔁 Replacements (if applicable)

If you received a defective or wrong item, we’ll be happy to send a replacement after reviewing your request.

Thank you for shopping with Cart Sathi. We promise to always be your trusted shopping buddy!