Return & Refund Policy
At Cart Sathi, your satisfaction is our top priority. We aim to deliver quirky, useful, and functional products that you’ll love. However, if you’re not fully happy with your purchase, we’re here to help.
📦 Returns
Placing FAKE Cash-on-Delivery (COD) orders is a punishable offence and may lead to civil recovery, account blacklisting and criminal prosecution - including complaints under applicable laws for fraud; offenders will be pursued to the fullest extent of the law.
Products offered during Sale Period are not eligible for a return.
You can raise a return request within 12 hours of receiving the product.
Items must be unused, in their original packaging, and in sellable condition.
For any damages or wrong items, please share an unboxing start to end video for verification.
Products like personal care items, used electronics, or items marked "Non-Returnable" cannot be returned.
Returns cannot be accepted for reasons related to personal preference, convenience, or change of mind once the order has been placed &/or delivered in perfect condition.
To initiate a return, please email us at cartsathi.com@gmail.com with your order number, unboxing video & reason for return.
💸 Refunds
Once your return is received and inspected, we’ll notify you via email.
If approved, your refund will be processed within 5–7 working days to your original payment method.
If your order was COD, you will be asked to share UPI or bank details for the refund.
Refund requests made after placing a prepaid order will be offered a store credit after deducting the processing fees, this store credit can be used to buy something else on our store.
Partial Payments made for COD orders are not eligible for a refund if the order is cancelled from the buyer's end.
🔁 Replacements (if applicable)
If you received a defective or wrong item, we’ll be happy to send a replacement after reviewing your request. We will need a entire video recording from the start till the end of unboxing.
🏷️ Store Credit Usage Policy
Store credit issued by Cart Sathi is subject to the following terms and conditions:
- Store credit must be used within 90 days from the date of issue. Any unused credit after this period will automatically expire and cannot be reinstated.
- Store credit issued against any product can only be used for the same product and cannot be transferred to purchase a different product unless explicitly mentioned in writing by Cart Sathi.
- Store credit is non-transferable and linked strictly to the customer’s registered email ID used at the time of purchase.
- Store credit cannot be redeemed for cash, bank transfer, UPI, or wallet refunds under any circumstances.
- To use the store credit, customers must email us from the registered email ID mentioning the order number and request usage of the credit. Our team will assist with the checkout and shipping process.
- Shipping or re-shipping charges, if applicable, may be adjusted or deducted separately and are not necessarily covered under the store credit unless stated otherwise.
🚚 RTO (Return to Origin) Policy
RTO refers to Return to Origin, which happens when a shipment is sent back to us due to reasons such as the customer not accepting the order, repeatedly requesting future delivery dates, providing an incorrect or incomplete address, or any similar issue that prevents successful delivery.
RTOs initiated due to customer-side reasons are entirely the customer's responsibility.
If your order is prepaid, the first forward shipping from our side is free. However, if the same prepaid order is returned to origin due to any of the reasons mentioned above, the shipment will come back to us.
If a prepaid order results in RTO:
Please contact us immediately at cartsathi.com@gmail.com with your order number and reason.
If you want the order to be delivered again, a re-shipping fee will be applicable. This amount will be communicated to you via email by our support team.
Refunds are not applicable for RTO cases caused due to customer negligence or delivery refusal.
You may choose to receive a store credit (after deducting the shipping fees + WhatsApp paid communication charges). This store credit can be used for future purchases on our website.
Re-shipping will only be initiated once the re-shipping fee is successfully paid.
Thank you for understanding. We aim to ensure smooth and timely deliveries for all customers, and your cooperation helps us serve you better.
⚠️ Policy Changes
Cart Sathi reserves the right to update or modify this Return & Refund Policy at any time without prior intimation to customers.
Thank you for shopping with Cart Sathi. We promise to always be your trusted shopping buddy!